By booking any of Wynette cleaning service’s services, either through our website’s booking form, e-mail, text or phone, the Client (customer, you) and the company (the agency, us) agrees to be bound to these Terms and Conditions.
Any part of these Terms and Conditions may be changed at any time by the company without notice. You are advised to read them before entering into an agreement with Wynette cleaning service(us) and regularly afterward and agree to be bound to the current version.
Last update 06/05/2023
Wynette cleaning serviceacts as an introduction agency between the client and the cleaner. Wynette cleaning serviceagrees to provide handpicked, DBS checked, and insured cleaners to carry out internal cleaning services. The cleaner is under the clients supervision, control and supervision. The cleaner is self-employed.
Cleaners must pass our vetting procedure prior to being offered cleaning work on behalf of Wynette cleaning service’s clients.
Wynette cleaning serviceprovides cleaners for regular and one off cleaning services on condition that the Client engages a cleaner for a minimum of 2 hours per visit unless prior agreed.
The Client understands and agrees that the quoted price includes cleaning and ironing labour only.
Bookings made through our instant booking form are not confirmed until our office have contacted you to confirm. Bookings are subject to availability in your area. Please book at least 48 hours ahead
Any estimate given initially is based on the average time it takes to clean a home similar to the customer's size, yet the Client understands and agrees that a degree of flexibility may be required as, without an inspection of the premises, a completely precise quote cannot be provided. We will not extend the original timescale agreed without your permission first.
Occasionally your cleaner may take before and after photos of any cleaning they would like to share with Wynette cleaning service. These may be used by Wynette cleaning serviceto give praise to the cleaner and may be used on our social media if they are suitable. We encourage photos to be close up’s and may crop these where required. We do not name whose property the photos have been taken at. If you do not agree to photos being taken please inform our office staff.
By providing your contact details to Wynette cleaning servicewe may contact you with our monthly newsletters and special promotions. If you do not wish to receive these please inform our office staff and/or unsubscribe from any email newsletter received.
Wynette cleaning service’s fees are £4.25 per hour plus VAT per cleaner. Wynette cleaning service’s fee covers full insurance and our running, management, recruitment and admin costs.
Your cleaners fee (the remainder of the total hourly rate) is strictly to be paid on the day of your clean by BACS or cash. We and the cleaners do not accept cheque payments. If you require an invoice/receipt from
Wynette cleaning service’s fee will be due for the Client to pay monthly in advance on the 1st of every month. Wynette cleaning service will invoice the Client via email. Our fee is paid as an average amount monthly over the year to enable it to be the same amount each month. This way it’s easier for our clients to set up a standing order. Alternatively, you can set up a direct debit by filling in the direct debit mandate form sent along with your invoice or pay via BACS. We do recommend setting up a standing order or direct debit to avoid late payments. If commencing part way through a month your first payment will be prorated for the remaining of the month and invoiced via email on the day of your first clean then monthly from the next month.
A 20% administration fee of the total amount due may be applied on delayed payments, if not received within 7 days of the date on your invoice, whether it is a hard copy or electronically sent copy. We hold the right to suspend cleaning services if we do not receive either our agency fee or the cleaners fee within 7 days. If the amount remains unpaid 30 days after its due date, an additional 5% administration fee on the total amassed amount will be added for each month of delay. Wynette cleaning service has the right to collect its debts by any legal means; any fees and charges occurring from such a process shall be undertaken by the Client. Wynette cleaning service reserves the right to undertake legal procedures if a payment has not been received two months after its issue date.
Wynette cleaning service has Public Liability insurance which covers cleaners working on behalf of us. There is an £250 excess to be paid by the Client on each claim made. The Client understands and accepts that poor service, breakage/damage or theft must be reported within 24 hours after the service has been completed. Failure to do so will entitle the Client to nothing.
If the Client is not completely satisfied with the cleaning service, s/he must contact Wynette cleaning service within 24 hours after the completion of the service. Wynette cleaning service will not consider any complaints which are reported after 24 hours from the service completion unless a good reason is being given for such delay. In the event of a complaint the Client agrees to allow Wynette cleaning service to send a cleaner back to the Client’s premises to re-clean any areas and items to the client's satisfaction at no extra charge.
If the customer has arranged an inventory check then it must be scheduled within 24 hours after the cleaning job has been carried out; in this case the client agrees that the cleaned premises will not be used in the meantime or that any used parts of the property will be considered when the inspection is carried out.
Fragile and breakable items, also highly valuable assets in the premises must be removed or secured. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
Wynette cleaning service reserves the right not to be responsible for: delay of a cleaning visit due to traffic congestion or broken equipment, cleaning job not complete due to the lack of suitable cleaning materials and/or equipment in full working order, not being able to complete a cleaning service or the cleaning taking longer than initially quoted due to the lack of hot water and/or electricity - the Client is obliged to provide access to hot water and electricity throughout the cleaning process; third party entering or present at the customer's premises obstructing the cleaning process; wear or discolouring of fabric becoming more visible once dirt has been removed; failing to remove old/permanent stains that cannot be removed using standard cleaning methods; existing damage or spillage that cannot be cleaned/removed completely using cleaning materials and equipment provided by the customer or standard cleaning detergents and equipment; any damages caused by a faulty or not in full working order materials/equipment provided by the customer; not being able to remove dirt/grease that has been ingrained in appliances and furniture over a long period of time, using standard cleaning materials and equipment; accidental damages worth £50 or less; any accidental damages caused by our cleaners if the customer has an unpaid balance owed to Wynette cleaning service.
Insurance cover excludes anything that might break down or stop working at any time, such as: kitchen appliances – dishwashers, washing machines, cookers, fridges, freezers etc and any other item of which instability the Client is already aware or for which instability the cleaners have found out in the process of cleaning, such as bathroom appliances and fixtures – mirrors, shower doors and screens, taps, toilet bowls and tops, bath tubes etc; other items such as doors, framework, tables, shelves, vacuum cleaners. The Client is obliged to notify the agency or the cleaner about appliances which are poorly fixed or not in full working order in order to prevent accidents.
A receipt of purchase of the damaged item is demanded in case a Client claims damages. Not well fixed or not secured damaged items will be considered on site. The Client must have a proof that the cleaner is responsible for the damage otherwise the claim will be treated as false and will not be considered.
The Client may cancel a cleaning visit/s by giving at least 48 hours advanced notice to Wynette cleaning service. The Client may terminate the whole service by giving a months advanced notice via email and specifying the last cleaning date. The Client agrees to pay the agency fee even if they have cancelled a clean, this is due to our costs continuing at the same amount. If your cleaner is unable to attend a clean and we are able to offer a cover cleaner or alternative date the agency fee is still payable even if this is turned down. If we are unable to offer a cover cleaner or alternative date then the agency fee for this date will be refunded to you.
The Client agrees to pay the full price of the cleaning visit including the cleaners fee in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with the customer's keys. If keys are provided they must open the lock without any special efforts or skills.
The Client agrees to pay the full price of one cleaning visit consisting of our agency fee and the cleaners fee in case of a termination of the service if the Client has given less than 24 hours notice in advance.
Wynette cleaning service reserves the right to cancel or re-schedule any arranged cleaning visit at any time. In an event of a cleaning visit being cancelled by us and us not being able to offer an alternative cleaner/day/time, Wynette cleaning service will refund any payments received by the Client for that date. In an event of a re-scheduled cleaning visit, all paying arrangements will proceed as usual.
Wynette cleaning service reserves the right to terminate any services provided with immediate effect if the Client breaches any part of these terms and conditions.
The Client agrees that after the cancellation of the whole cleaning service provided by Wynette cleaning service and after terminating the working relations with the agency, s/he will not use any cleaning services provided by or hire a present or past cleaner introduced to the Client by Wynette cleaning service. If the Client does wish to hire a cleaner or use cleaning services provided by such a cleaner then the Client must pay a referral fee of £500 to Wynette cleaning service.
This agreement shall be governed by the laws of England and Wales. Therefore any English and Welsh court shall have exclusive jurisdiction to adjudicate any dispute which may arise out of any provision of this agreement.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be superseded by a valid, enforceable provision which most closely matches the intent of the original provision and in any event the remainder of the agreement shall continue in effect.